Frequently Asked Questions
Everything you need to know about your Maileg order.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We accept returns of unused items in their original packaging within 30 days of purchase. Please note that shipping fees for returns are the responsibility of the customer unless the item is defective.
Are your toys safe for all ages?
Yes, all Maileg products are tested to meet international safety standards, including EN-71 and ASTM. Specific age recommendations are listed on each product page to ensure safe play.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our support team within one hour of placing your order.
How should I clean my Maileg items?
Most of our fabric friends can be hand-washed or machine-washed on a gentle cycle at 30 degrees Celsius. We recommend air drying to preserve the delicate details and fabric quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.